faq

Are your products original?

Yes, we are authorized distributors of YIWU Rashel Trading Company Limited, and we guarantee 100% original products in Pakistan.

Where is your office located?

We are located in New York, USA and have our distribution in Islamabad, Pakistan.

How long does it take for you to deliver my order?

We use the best courier services. It takes 2-4 days for your product to arrive on your doorstep.

How can I pay for the service?

All our products are sold on Cash on Delivery (CoD). You only pay when you receive your order.

What are the delivery charges?

We offer free delivery service all over Pakistan.

What about your Return Policy?

We accept returns within 7 days after delivery. Contact our customer support via WhatsApp or [email protected]

I received a damaged product? What should I do?

Very sorry to know that. Contact out customer support via WhatsApp or [email protected] and they will send you a new product. Please share your order number and any photos of the damaged product.

What happens when I place an order via your website?

Our customer support team will contact you via your mobile number and will confirm your order details, address and contact information.

Still have a question?

Please contact us for more information.

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